Make the Most of Your Airport Experience

Make the Most of Your Airport Experience

If you are a frequent traveler, LoungeBuddy can help make your journey more pleasurable. Bob’s son, Tyler Dikman is co-founder and CEO. With more than 450 airport lounges worldwide, check out their latest newsletter to learn more about their program....
Raising The Bar: Is “The Customer ALWAYS Right”?

Raising The Bar: Is “The Customer ALWAYS Right”?

By Erika Zipfel Matscherz Who hasn’t at one time or another had a job in retail or in the restaurant business?  I am sure most of us have.  And  how many times did your manager tell you, “the customer is always right.  No matter what happens, the customer is always...
Raising The Bar:  Is Anybody Out There?

Raising The Bar: Is Anybody Out There?

By Erika Zipfel Matscherz “Is anybody out there? Anybody there? Does anybody wonder? Anybody care?” You probably recognize these words from Def Leppard’s famously infamous song, “Foolin.” Although this may date me slightly, who didn’t (and still does) LOVE some Def...
Raising the Bar:  Keep It Simple, Stupid

Raising the Bar: Keep It Simple, Stupid

By Erika Zipfel Matscherz We have all heard the phrase, “Keep it simple, stupid.” This straightforward, yet slightly offensive (to some) idiom has more legs to it than you may think. When a client comes to you and asks you to find them a new property for their company...
Raising the Bar:  Exceeding Customer Expectations

Raising the Bar: Exceeding Customer Expectations

By Erika Zipfel Matscherz Do you feel appreciated? How often do you feel appreciated? Isn’t it amazing when someone does something so unexpected that makes you realize YOU are appreciated!?! Most of us work so hard every day…….doing all we can to...